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How to make a return

"I ordered an item and on receipt I realized that it is not what I expected."

"The product I purchased does not fit me as I would like."

"I'm not fully satisfied with my purchase."

No problem, you can return it to us!

 

 

Up 2b Jewelery you can return the purchased items within 30 DAYS from the date of receipt of the products, choosing between refund and exchange.

 

VALID ONLY FOR ITALY

 

You have the right to withdraw from the contract within 30 calendar days of receipt of the order.

 

Withdrawal is possible if these conditions are met:

  • Returned products must be intact and unused
  • It is not possible to return customized products
  • The products must be returned together with all the packaging received (boxes, guarantees, tags ...)

 

To make the return, simply send us an email to reso@2bgioielli.it writing your details and the order number and if you prefer to obtain a refund or exchange.

We will reply to the email by sending you detailed instructions to proceed with the return. 

 

The return shipment is at your expense.

If you want, we can offer you a return service by express courier for only € 5.90. Our courier will come to pick up the package at home and will take care of returning it to us.

 

The refund will be made with the same payment method with which you placed the order. The only exception is cash on delivery, in which case the refund will be made by bank transfer (you will need to indicate your bank details).

 

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