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Terms of sale
These Terms of Sale summarise the main information relating to purchases made on the 2B Gioielli website.
For the complete rules governing online purchases, please also refer to the Terms of Service, the Returns and Refund Policy, the Shipping Policy and the Privacy Policy.
1. Website owner
The website https://www.2bgioielli.it is operated by:
Bussi Preziosi s.n.c.
Trading name: 2B Gioielli
Registered and operating address: Piazza Enrico Fermi 20/21, 00146 Rome (RM), Italy
VAT number: IT08924651006
REA: RM-1127509
Phone: +39 06 55383045
Email: info@2bgioielli.it
Certified email (PEC): info@pec.bussipreziosi.com
2. Products sold
2B Gioielli sells jewellery, watches, silverware, gold jewellery, costume jewellery, accessories and related products online.
Product images are for illustrative purposes. Colours, dimensions, proportions and details may vary slightly depending on the device used, screen settings, photographic lighting or manufacturer updates.
The main product characteristics are shown on the relevant product pages. If you have any questions about dimensions, materials, compatibility, availability, warranty or other characteristics, please contact us before purchasing.
3. Prices and availability
Prices published on the website are in euros and include VAT where applicable.
Shipping charges, any additional costs or optional services are shown before the order is confirmed.
Product availability is updated regularly. However, exceptional cases may occur, including stock errors, delayed inventory updates, simultaneous sales or supplier unavailability.
If a product is unavailable, a price is clearly incorrect or a technical error occurs, 2B Gioielli may cancel the order before fulfilment, informing the customer and refunding any amounts already paid.
4. Orders
To make a purchase, the customer must select the desired products, add them to the cart, enter the required information, choose from the available shipping and payment methods and confirm the order.
Before confirming the order, the customer must carefully check the products selected, quantities, price, any discounts, personal details, shipping address, billing address, payment method and any shipping costs.
After the order is submitted, the customer will receive an automatic confirmation at the email address provided.
Automatic order confirmation does not prevent 2B Gioielli from cancelling the order in the cases provided for in the Terms of Service, for example if the product is unavailable, payment is not authorised, information is incomplete, there is a fraud risk or the price is clearly incorrect.
5. Payments
Payment can be made using the methods available at checkout.
Available payment methods may change over time depending on website settings, payment providers, the customer's country, order amount or other technical factors.
2B Gioielli uses third-party providers to process payments and does not directly store complete payment-card details. These details are processed by the relevant providers in accordance with their own terms and privacy notices.
If payment is not authorised, the order cannot be completed or fulfilled.
6. Invoicing
Customers who require an invoice must provide all necessary information correctly when placing the order or in accordance with the instructions shown on the website.
The invoice will be issued on the basis of the information provided by the customer, who declares and warrants that it is accurate, complete and truthful.
2B Gioielli is not responsible for invoicing errors resulting from incorrect, incomplete or late information supplied by the customer.
7. Shipping and delivery
Products will be shipped to the address provided by the customer when placing the order.
Preparation, shipping and delivery times are shown on the website or at checkout and are estimates unless expressly stated otherwise.
2B Gioielli cannot be held responsible for delays attributable to couriers, force majeure, periods of high demand, public holidays, incorrect addresses, recipient absence, failure to collect or other causes not directly attributable to the seller.
For more details, see the Shipping Policy.
8. Checking the parcel on delivery
On delivery, the customer is asked to check the integrity of the packaging, any signs of tampering or damage and that the number of parcels corresponds to the courier's information.
If the parcel is visibly damaged, open, wet, tampered with or otherwise altered, the customer is asked to accept delivery with a specific reservation, stating the reason to the courier, or to refuse delivery if the damage is evident.
Please notify us promptly at info@2bgioielli.it, attaching photographs of the packaging and product where possible.
Failure to accept the parcel with a reservation does not affect any mandatory consumer rights under applicable law, but it may make a claim against the courier more difficult to manage.
9. Store pickup
Where available, the customer may choose to collect the order from the 2B Gioielli store.
Collection can take place only after confirmation from 2B Gioielli that the order is ready.
At collection, identification and, where necessary, the order or payment confirmation may be requested.
2B Gioielli reserves the right not to hand over the product if the information does not match, fraudulent use of the payment method is suspected, or the identity of the person collecting the order cannot be verified.
10. Returns and right of withdrawal
A customer purchasing as a consumer has the right to withdraw from a distance contract within 14 days of delivery of the product, without giving any reason.
For orders shipped in Italy, 2B Gioielli voluntarily extends the return period and allows returns to be requested within 30 days of delivery of the order, subject to the conditions stated in the Returns and Refund Policy.
For orders shipped to countries other than Italy, a return may be requested within 14 days of delivery of the order, unless more favourable terms are expressly stated.
If an order contains several items delivered separately, the period runs from delivery of the last item.
The customer may request a return or exercise the right of withdrawal directly online through the customer account:
Withdraw from the contract here
Alternatively, for assistance, please write to resi@2bgioielli.it.
For more details, see the Returns and Refund Policy and the How to make a return page.
11. Return shipping costs
Except in the case of a defective, incorrect or non-conforming product, return shipping costs are borne by the customer.
For returns from Italy, where available, our express-courier collection service can be requested at a cost of €9.90.
For returns from countries other than Italy, the customer must arrange and pay for the return shipment, using a tracked and preferably insured service.
The €9.90 express-courier collection service is available only for returns from Italy and does not apply to returns sent from abroad.
12. Refunds
Once the returned item has been received and its condition checked, 2B Gioielli will communicate the outcome of the request.
If approved, the refund will be made using the same payment method used for the order, unless otherwise agreed or technically impossible.
For cash-on-delivery payments, the refund may be made by bank transfer; in this case the customer must provide the necessary bank details.
The refund will include the amount paid for the returned items and, where applicable, the standard delivery charges paid when the order was placed. Any additional costs resulting from a more expensive delivery service chosen by the customer will not be refunded.
2B Gioielli may withhold the refund until the goods are received or until proof of return shipment is provided.
The cost of the return collection service, where requested by the customer and applicable, may be deducted from the refund.
13. Products excluded from returns
The following are excluded from the right of withdrawal, within the limits permitted by law:
- personalised products;
- engraved products;
- made-to-measure products;
- products ordered or modified according to the customer's specific requests;
- sealed products that are not suitable for return for health-protection or hygiene reasons if opened after delivery;
- gift vouchers or gift cards, within the limits permitted by law and their applicable terms.
Promotional items may be returned under the applicable conditions unless they fall within one of the exclusions above.
14. Legal guarantee of conformity
All products sold to consumers through the website are covered by the legal guarantee of conformity provided for by the Italian Consumer Code.
For new goods, the legal guarantee lasts 2 years from delivery of the goods.
In the event of a lack of conformity, the consumer is entitled to the remedies provided for by applicable law, including, where possible, bringing the goods into conformity through repair or replacement or, in the cases provided for, a price reduction or termination of the contract.
To make use of the legal guarantee, the customer may contact 2B Gioielli at info@2bgioielli.it or by phone at +39 06 55383045, stating the order number, describing the defect and, where possible, providing photographs or other useful documentation.
Any commercial warranties offered by manufacturers are in addition to the legal guarantee and do not replace or limit it.
15. Misuse of the returns and ordering service
2B Gioielli reserves the right to refuse subsequent orders, restrict account operation, request additional checks or take protective measures in the event of abusive or fraudulent behaviour, conduct contrary to law or conduct that does not comply with the applicable conditions.
Legitimate exercise of the consumer's right of withdrawal does not constitute misuse.
16. Privacy
Personal data is processed as described in the Privacy Policy published on the website.
17. Applicable law and disputes
These Terms of Sale are governed by Italian law.
For disputes with customers who are not consumers, the court of the place where the owner has its registered office shall have exclusive jurisdiction, unless mandatory law provides otherwise.
For disputes with consumer customers, the court of the consumer's place of residence or domicile, where located in Italy, shall have jurisdiction, unless mandatory law provides otherwise.
For disputes relating to online purchases, consumers may use any competent alternative dispute resolution bodies in accordance with applicable law, without prejudice to the right to bring proceedings before the competent courts.
18. Contact details
2B Gioielli – Bussi Preziosi s.n.c.
Piazza Enrico Fermi 20/21
00146 Rome (RM), Italy
Phone: +39 06 55383045
Email: info@2bgioielli.it
Returns email: resi@2bgioielli.it
Certified email (PEC): info@pec.bussipreziosi.com
Last updated: 18 June 2026