Shipping: times and costs

How much does shipping cost in Italy?

Shipping in Italy is free for orders over €49.00. For orders below €49.00, shipping costs €5.90.

Any additional services, options or different charges are always shown before the order is confirmed.

When will my order be shipped?

Orders received by 1:00 PM are generally shipped the same day, except on public holidays, during exceptional closures, when anti-fraud checks are required, when a product is unavailable or when other operational constraints apply.

Orders received after 1:00 PM, at weekends or on public holidays are generally processed on the first available working day.

Pre-order, restocking or not immediately available items are shipped as soon as they become available, according to the product page or information provided by customer service.

How long does delivery take?

Within Italy, delivery generally takes 1 working day from shipment. For islands, hard-to-reach locations, remote areas or destinations with longer service times, delivery may take approximately 2–3 working days.

Delivery times are estimates and may vary because of strikes, bad weather, public holidays, heavy logistics traffic, courier issues or other events outside the direct control of 2B Gioielli.

How do I receive tracking information?

When your order is handed to the courier, you receive an email with the information needed to track the shipment. Tracking lets you check updates, delivery attempts and any storage notices.

Deliveries generally take place Monday to Friday, approximately between 9:00 AM and 6:00 PM, subject to the courier's operating procedures.

Learn how to track your order.

What happens if I am not available for delivery?

The courier may make another delivery attempt or provide instructions for collection or rescheduling, according to its procedures.

If the parcel is placed in storage and is not collected within the required time, it may be returned to the sender. Costs resulting from storage, failure to collect, redelivery or an incorrect address may be charged to the customer, unless the issue is attributable to 2B Gioielli or the courier.

What should I do if the parcel is damaged?

Before accepting delivery, check that:

• the packaging is intact;
• the parcel is not open, wet, crushed or tampered with;
• the number of parcels matches the courier's information;
• there are no obvious signs of damage.

If the parcel is visibly damaged, open or tampered with, we recommend refusing delivery or accepting it with a specific reservation, stating the reason to the courier.

Contact us promptly at info@2bgioielli.it, attaching photographs of the packaging and product where possible. Failure to accept with a reservation may make a courier claim more difficult, but it does not limit rights provided by applicable law.

Are shipments insured?

Yes. All shipments are insured. In the event of theft, loss or damage during transport, we handle the claim with the courier and, where the conditions are met, arrange a replacement or refund the amount paid.

International shipping

International shipping is available to the countries shown at checkout. The cost is calculated automatically before the order is confirmed.

For countries outside the EU, any customs duties, local taxes, import charges or fees required by the destination authorities are the customer's responsibility. Delays caused by customs or import procedures are outside the direct control of 2B Gioielli.

How does store pickup work?

When available at checkout, you can choose pickup from our store. Collection is possible only after confirmation that the order is ready. You may be asked to show identification and the order confirmation.

Undeliverable orders

If an order cannot be delivered for reasons attributable to the customer — for example an incorrect address, recipient absence, failure to collect or unjustified refusal — the parcel may be returned to 2B Gioielli.

In these cases, we may arrange a new shipment with any additional costs charged to the customer, or issue a refund after deducting costs incurred where permitted by applicable law.