SHIPPING TIMES AND COSTS

Shipping in Italy

Orders within Italy are shipped by express courier to the address provided by the customer when placing the order.

Shipping in Italy is free for all orders over €49.00.

For orders under €49.00, shipping costs €5.90.

Any shipping charges, additional services or available options will always be shown before the order is confirmed.

Insured shipping

All shipments are insured.

In the event of theft, loss or damage during transit, we will handle the claim with the courier and, where applicable, arrange a replacement or refund the amount paid.

To allow us to assist you correctly, please report any delivery issue to us promptly.

Order preparation and shipping times

Orders received by 1:00 PM are generally shipped the same day, except on public holidays, during exceptional closures, when anti-fraud checks are required, when a product is unavailable, or in the event of other operational constraints.

Orders received after 1:00 PM, at weekends or on public holidays are generally processed on the first available working day.

Pre-order, restocking or not immediately available items will be shipped as soon as they become available, according to the timing shown on the product page or communicated by customer service.

Delivery times

Delivery in Italy generally takes 1 working day from shipment.

For islands, hard-to-reach locations, remote areas or areas with longer service times, delivery may take approximately 2-3 working days.

Delivery times are estimates and may vary for reasons outside the direct control of 2B Gioielli, including strikes, bad weather, public holidays, periods of heavy logistics traffic, courier issues or unforeseen events.

Shipment tracking

When your order is shipped, you will receive an email with the information needed to track the shipment.

Deliveries generally take place Monday to Friday, approximately between 9:00 AM and 6:00 PM, subject to the courier's operating procedures.

We recommend monitoring the tracking information for updates, attempted deliveries or storage notices.

Recipient unavailable and parcel storage

If the recipient is not available at the time of delivery, the courier may make another delivery attempt or provide instructions for collection or rescheduling, according to its procedures.

If the parcel is placed in storage and is not collected within the courier's time limits, it may be returned to the sender.

Any costs resulting from storage, failure to collect, redelivery or an incorrect address may be charged to the customer, unless the issue is attributable to 2B Gioielli or the courier.

Checking the parcel on delivery

Please check the parcel carefully before accepting it.

In particular, check that:

• the packaging is intact;
• the parcel is not open, wet, crushed or tampered with;
• the number of parcels matches the courier's information;
• there are no obvious signs of damage.

If the parcel is visibly damaged, open or tampered with, we recommend refusing delivery or accepting it with a specific reservation, stating the reason to the courier, for example: “damaged parcel”, “open parcel”, “crushed packaging” or “wet parcel”.

Please also contact us promptly at info@2bgioielli.it, attaching photographs of the packaging and the product received where possible.

Failure to accept the parcel with a reservation may make it more difficult to handle a claim with the courier, but it does not limit the customer's rights under applicable law.

International shipping

International shipping is available to the countries shown at checkout.

International shipping costs depend on the destination country and are calculated automatically at checkout before the order is confirmed.

For shipments to countries outside the EU, any customs duties, local taxes, import charges or fees required by the destination country's authorities are the customer's responsibility.

2B Gioielli is not responsible for delays caused by customs checks, import procedures or local regulations in the destination country.

Store pickup

Where available at checkout, you can choose to collect your order from our store.

Collection is only possible after you have received confirmation that the order is ready.

When collecting your order, you may be asked to show identification and the order confirmation.

Undeliverable orders

If an order cannot be delivered for reasons attributable to the customer, such as an incorrect address, recipient absence, failure to collect or unjustified refusal of delivery, the parcel may be returned to 2B Gioielli.

In these cases, we may arrange a new shipment, with any additional costs charged to the customer, or refund the order after deducting any costs incurred, where permitted by applicable law.

Contact us

For any questions about the shipment of your order, please contact us:

Email: info@2bgioielli.it
Phone: +39 06 55383045
Address: 2B Gioielli – Piazza Enrico Fermi 20/21, 00146 Rome (RM), Italy