HOW CAN WE HELP YOU?

After you place your order, it will be processed and shipped on a working day. Orders placed by 1:00 PM on a working day are generally shipped the same day.
When your parcel is shipped, you will receive a confirmation email with the tracking number. You can monitor the shipment status in real time and see where your parcel is. Delivery generally takes place on the working day after shipment (2-3 working days for islands and hard-to-reach areas).

Please note that couriers do not deliver by appointment and do not call before delivery. Consider having your order shipped to your workplace if you know nobody will be available at your home address to receive it.

We cannot give the courier a guaranteed delivery time. Couriers organise their daily routes according to the deliveries they need to make and the areas they cover. We can add a note stating a preferred delivery time, but this is only a request and cannot normally be guaranteed. If nobody is available when delivery is attempted, the courier will usually make another attempt on the next working day.

If the recipient is unavailable again, the parcel may be placed in storage at the courier's depot, where it may be collected with identification. If it is not collected within the courier's storage period, it may be returned to the sender.

Delivery time depends on the destination and on the day and time when the order is placed.

If you order by 1:00 PM, Monday to Friday, your parcel will generally be shipped the same day, subject to unforeseen circumstances and excluding public holidays. Otherwise it will generally be shipped on the next working day. Whenever possible, we will still try to ship it the same day.

Delivery in Italy generally takes 1 working day after shipment, except for islands and hard-to-reach areas where it may take approximately 2-3 working days.

Shipping in Italy is free for all orders over €49.00. If your order total is below €49.00, shipping costs €5.90.

There are no additional charges for cash on delivery.

Yes. You can place your order on our website and choose to collect and pay for it directly at our store in Rome.

The ordered item will be reserved in your name until collection.

You can usually collect it as early as 2 hours after placing the order, unless you have ordered a pre-order item.

1. After choosing a product, select “Add to cart”.

2. Add other products in the same way or select “Go to cart”.

3. Enter the information required for shipping, making sure to include the name the courier will find on the intercom or doorbell.

4. Choose the payment method you want to use.

5. On the following page you will see a summary of your details. Check that everything is correct, then complete the order.

You will receive a confirmation email at the address you provided. If you cannot find it, check your spam folder. If you have a customer account, you can also view the available order details in your account area.

It is not possible to add other items once the order has been completed. If necessary, you can place another order.

Once the order has been shipped, the shipping address can no longer be changed.

No. You can place an order as a guest without creating an account.

You will still need to enter the information required for shipping.

Some account-related conveniences may not be available when ordering as a guest.

Yes. You can call us using the numbers listed in the Contact section for assistance and to place an order by phone.

IF THE ORDER HAS NOT YET BEEN SHIPPED, it can be cancelled.

Contact us by email, phone or WhatsApp, stating the order number you want to cancel and any changes you would like to request.

Unfortunately, once the order has been shipped we can no longer cancel or change it because it has already been handed over to the courier for delivery.

Don't like the item you received or is it not the right size? No problem.

You can request a return or exchange within 30 calendar days of receiving the order for orders shipped in Italy, and within 14 days for orders shipped outside Italy.

To request a return, email us at resi@2bgioielli.it with your details, order number and whether you prefer a refund or an exchange.

We will reply with detailed instructions for returning the item.

For more information about timing and costs, see: How to make a return.

After receiving and checking your return, we will issue the refund within 10 working days of receiving the parcel.

If you paid cash on delivery, the amount will be refunded by bank transfer.

Please send us the first and last name of the bank-account holder and the IBAN required for the transfer.

You can pay for orders by credit card, PayPal, Postepay and bank transfer. You can also pay cash on delivery, with no additional charge.

Yes, you can pay when you receive the parcel.

When completing the order, choose “Cash on delivery” at the payment-method stage.

Cash on delivery does not involve an additional charge.

When the courier delivers your order, you will need to pay the exact amount in cash.

When entering your shipping information, make sure you include the correct street number and the name shown on the intercom or doorbell. Add any other details that could help the courier, such as staircase or apartment number.

Yes. If you choose store pickup, you can pay directly at our Rome store in cash or by credit/debit card, just as you would for a normal in-store purchase.