Returns and Refund Policy

You can request a return within the following time limits:

• orders shipped in Italy: within 30 days of delivery of the order;

• orders shipped to countries other than Italy: within 14 days of delivery of the order, unless more favourable terms are expressly stated.

If an order contains several items delivered separately, the time limit runs from delivery of the last item.

Requesting a return online

You can request a return or exercise your right of withdrawal directly online through your customer account:

Withdraw from the contract here:
https://account.2bgioielli.it

After signing in, you will receive a code by email and you will be able to view orders that are eligible for a return request. Return requests can be submitted for orders that have already been delivered and are still within the applicable return period.

Alternatively, if you need assistance, you can contact us at resi@2bgioielli.it, stating:

• your first and last name;

• your order number;

• the item you wish to return;

• whether you prefer a refund or, where available, an exchange.

We will reply with instructions for returning the item.

Return conditions

To be eligible for return, the item must be in the same condition in which it was received and include its original packaging, any warranties, manuals, labels, accessories and documentation supplied with it.

The product may be examined with the normal care necessary to establish its nature, characteristics and operation. However, we reserve the right to reduce the refund if the item shows signs of use, scratches, damage, missing parts or a loss of value caused by handling beyond what was necessary.

Items excluded from returns

The following cannot be returned:

• personalised, engraved or made-to-measure items, or items ordered according to the customer's specific requirements;

• items that are not in their original condition, are damaged or have missing parts for reasons not attributable to 2B Gioielli;

• items returned after the applicable return period;

• sealed products that are not suitable for return for health-protection or hygiene reasons if opened after delivery;

• gift vouchers or gift cards, within the limits permitted by law and their applicable terms.

Promotional items may be returned under this policy unless they fall within one of the exclusions above.

Damaged, defective or incorrect items

Please check your order when it is delivered.

If an item is damaged, defective, incorrect or does not conform to the order, please contact us promptly at resi@2bgioielli.it, attaching photographs of the product, packaging and shipping document where possible.

We will assess the issue and provide instructions for replacement, repair, refund or another appropriate solution.

If the issue is attributable to 2B Gioielli or concerns a defective, incorrect or non-conforming product, the necessary return-management costs will not be charged to the customer.

Return shipping costs

Return shipping costs are borne by the customer, except in the case of a defective, incorrect or non-conforming product.

For items worth more than €50.00, we recommend using a tracked and insured shipping service. We cannot be responsible for parcels lost or damaged during return transport arranged directly by the customer.

Returns from Italy

For returns from Italy, you may request our express-courier collection service at a cost of €9.90.

In this case, the courier will collect the parcel from the agreed address and return it to 2B Gioielli. The cost of the service may be deducted from the refund.

Alternatively, you may arrange the return shipment yourself using a tracked and preferably insured service.

Returns from outside Italy

For returns from countries other than Italy, the customer must arrange and pay for the return shipment, using a tracked and preferably insured service.

The €9.90 express-courier collection service is available only for returns from Italy and does not apply to returns sent from abroad.

Before sending a return from abroad, always wait for our instructions. International shipping costs can vary significantly depending on the country of origin, courier, value of the item and any shipment insurance.

Refunds

Once we receive the return and verify the condition of the item, we will inform you of the outcome of the request.

If approved, the refund will be made using the same payment method used for the order.

For cash-on-delivery payments, the refund will be made by bank transfer; in this case you will need to provide the bank details required for the payment.

The refund will include the amount paid for the returned items and, where applicable, the standard delivery charges paid when the order was placed. Any additional costs resulting from a more expensive delivery service chosen by the customer will not be refunded.

We reserve the right to withhold the refund until we receive the goods or until proof of return shipment is provided.

The cost of the return collection service, where requested by the customer and applicable, may be deducted from the refund.

After the refund is approved, it may take a few working days for the amount to appear on your account or card, depending on the payment method.

Exchanges

Product exchanges are possible only subject to availability.

If the requested replacement product is unavailable, we will issue a refund as described above.

Right of withdrawal for European Union consumers

If you purchase as a consumer and the goods are shipped within the European Union, you have the right to withdraw from the purchase within 14 days of delivery of the product, without giving any reason.

For orders shipped in Italy, 2B Gioielli voluntarily extends this period to 30 days from delivery of the order, subject to the conditions and exclusions stated in this policy.

Misuse of the returns service

We reserve the right to refuse subsequent orders, restrict account operation or take other protective measures in the event of abusive or fraudulent behaviour or conduct that does not comply with these conditions.

Legitimate exercise of the consumer's right of withdrawal does not constitute misuse.