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Terms of service
Terms of Service
Last updated: 15 June 2026
These Terms and Conditions govern access to and use of the website https://www.2bgioielli.it and the sale of products offered through the website.
Please read these Terms and Conditions carefully before using the website or making a purchase. By using the website or submitting an order, you accept these Terms and Conditions.
1. Website owner
The website https://www.2bgioielli.it is operated by:
Bussi Preziosi s.n.c.
Registered office: Piazza Enrico Fermi 20/21, 00146 Rome (RM), Italy
VAT number: 08924651006
REA: RM – 1127509
Phone: +39 06 55383045
Email: info@2bgioielli.it
Certified email (PEC): info@pec.bussipreziosi.com
In this document, Bussi Preziosi s.n.c. may also be referred to as “2B Gioielli”, “we”, “us”, “our”, the “Owner” or the “Seller”.
2. Definitions
For the purposes of these Terms and Conditions:
Website: the website https://www.2bgioielli.it, operated by the Owner.
Products: the items sold through the Website, including, by way of example, jewellery, watches, silverware, gold jewellery, costume jewellery, accessories and related products.
User: any person who accesses or uses the Website.
Customer: a User who makes a purchase through the Website.
Consumer: a natural person who purchases for purposes unrelated to any business, commercial, craft or professional activity carried out by that person.
Professional: a person or entity purchasing for purposes connected with their business, commercial, craft or professional activity.
Terms: these Terms and Conditions of Service.
3. Purpose of the service
2B Gioielli offers online sales of jewellery, watches and related products through the Website.
The Website allows Users to browse the catalogue, view Product information, place online orders, choose from the available payment methods, request shipping or, where available, collect orders from the store.
4. Use of the Website
The User agrees to use the Website in compliance with the law, these Terms and the rights of third parties.
The Website may not be used for unlawful, fraudulent, abusive or other purposes incompatible with the normal use of the services offered.
The Owner reserves the right to suspend or restrict access to the Website, accounts or services in the event of a breach of these Terms, improper use, suspicious activity, fraudulent conduct or violation of the law.
5. Customer account
Some Website features may require access to a customer account.
Customer accounts allow, among other things, access to orders and available information and, where applicable, the submission of return or cancellation requests in accordance with the applicable conditions.
Access to the customer account may take place using an email address and a verification code sent to that address, without the need to create or remember a password.
The User agrees to provide truthful, accurate, up-to-date and complete information. The User is responsible for the use of their email address, the verification code received and access to their account.
In the event of unauthorised use, suspected improper access or problems relating to the account, the User is invited to contact 2B Gioielli promptly.
The User may request deletion of their account by writing to info@2bgioielli.it, subject to any data-retention obligations required by law.
6. Product information
2B Gioielli endeavours to describe and present Products as accurately as possible.
Product images are for illustrative purposes. Colours, dimensions, proportions and details may vary slightly depending on the device used, screen settings, photographic lighting or manufacturer updates.
The essential characteristics of Products are shown on the relevant product page. If you have any questions about dimensions, materials, compatibility, warranty, availability or other characteristics, please contact us before purchasing.
Any errors, inaccuracies or omissions in product pages may be corrected even after publication.
7. Product availability
Product availability shown on the Website is updated regularly. However, exceptional cases may occur, including stock errors, simultaneous sales, delayed inventory updates or supplier unavailability.
If an ordered Product is unavailable, 2B Gioielli will inform the Customer and, where possible, offer one of the following:
waiting for restocking;
replacement with an equivalent or alternative product;
full or partial cancellation of the order;
refund of any amounts already paid.
The contract will be considered completed only for Products that are actually available and confirmed.
8. Placing an order
To make a purchase, the Customer must select the desired Products, add them to the cart, enter the required information, choose from the available shipping and payment methods and confirm the order.
Before confirming, the Customer must carefully check:
the Products selected;
quantities;
price;
any discounts;
personal information;
shipping address;
billing address;
payment method;
any shipping costs.
After submitting the order, the Customer will receive an automatic confirmation at the email address provided.
Automatic acknowledgement of receipt of the order does not prevent the Seller from cancelling the order in the cases provided for in these Terms, for example if the Product is unavailable, payment is not authorised, information is incomplete, there is a fraud risk or the price is clearly incorrect.
9. Prices
All prices published on the Website are in euros and include VAT where applicable.
Shipping charges, any additional costs or optional services will be shown before the order is confirmed.
2B Gioielli reserves the right to change Product prices and commercial terms at any time. Changes do not apply to orders already confirmed, except in the case of a clearly incorrect and recognisable price.
10. Price or promotion errors
If a Product is published at a price that is clearly incorrect, abnormal or recognisably the result of an error, 2B Gioielli reserves the right to cancel the order, even if it has already been automatically confirmed, provided that the order has not yet been fulfilled.
Examples of obvious errors may include:
a price clearly incompatible with the actual value of the Product;
incorrect application of a discount percentage;
abnormal stacking of multiple promotions;
a technical error affecting the Website, management system, product feed or third-party platforms;
a price different from the officially intended price because of a data-entry error.
In such cases, the Customer will be informed promptly and will receive a full refund of any amounts already paid.
11. Payments
Payment can be made using the methods available at checkout.
Payment methods may include, by way of example, credit or debit cards, digital wallets, PayPal, Amazon Pay, Shop Pay, Apple Pay, Google Pay, Satispay, Klarna or other methods that may be available.
The payment methods actually available may vary over time depending on Website settings, payment providers, the Customer's country, order amount or other technical factors.
The Website uses third-party providers to process payments. 2B Gioielli does not directly store complete payment-card details. Such data is processed by the relevant payment providers in accordance with their own terms and privacy notices.
If payment is not authorised, the order cannot be completed or fulfilled.
12. Manual payment capture
2B Gioielli may use payment systems that authorise a payment first and capture it manually at a later stage.
In these cases, the payment may initially be authorised only and charged later, after internal checks relating to availability, order accuracy, shipping address, fraud risk or other operational requirements.
If the order cannot be fulfilled, the authorisation may be cancelled in accordance with the procedures and timing of the payment method used.
13. Invoicing
Customers who require an invoice must provide all necessary information correctly when placing the order or in accordance with the instructions shown on the Website.
The invoice will be issued on the basis of the information provided by the Customer, who declares and warrants that it is accurate, complete and truthful.
2B Gioielli is not responsible for invoicing errors resulting from incorrect, incomplete or late information supplied by the Customer.
14. Shipping and delivery
Products will be shipped to the address provided by the Customer when placing the order.
Shipping and delivery times shown on the Website or in the order confirmation are estimates unless expressly stated otherwise.
2B Gioielli undertakes to process orders within the stated times but cannot be held responsible for delays attributable to couriers, force majeure, periods of high demand, public holidays, incorrect addresses, recipient absence or other causes not directly attributable to the Seller.
The Customer is responsible for ensuring that the shipping address provided is correct. Any costs resulting from incorrect addresses, storage, redelivery or failure to collect may be charged to the Customer.
15. Checking the parcel on delivery
On delivery, the Customer is invited to check:
the integrity of the packaging;
any signs of tampering;
any visible damage;
that the number of parcels is correct.
If the parcel is damaged, open, wet, tampered with or otherwise altered, the Customer is invited to accept delivery with a specific reservation, stating the reason on the courier's delivery document, or to refuse delivery if the damage is evident.
The Customer is invited to notify us promptly at info@2bgioielli.it, attaching photographs of the packaging and Product where possible.
Failure to accept the parcel with a reservation does not affect any mandatory consumer rights under applicable law, but it may make a claim against the courier more difficult to manage.
16. Store pickup
Where available, the Customer may choose to collect the order from the 2B Gioielli store.
Collection can take place only after confirmation from 2B Gioielli.
At collection, identification and, where necessary, the order or payment confirmation may be requested.
2B Gioielli reserves the right not to hand over the Product if the information does not match, fraudulent use of the payment method is suspected, or the identity of the person collecting the order cannot be verified.
17. Right of withdrawal and online return requests
A Customer who qualifies as a Consumer has the right to withdraw from a distance contract within 14 days of receiving the Product, without giving any reason.
For orders shipped in Italy, 2B Gioielli offers an extended return policy allowing a return request within 30 days of receiving the order, subject to the conditions stated in the Returns and Refund Policy published on the Website.
For orders shipped to countries other than Italy, a return may be requested within 14 days of receiving the order, unless more favourable terms are expressly stated.
If an order contains several items delivered separately, the period runs from delivery of the last item.
The Customer may request a return or exercise the right of withdrawal directly online through the customer account:
Withdraw from the contract here:
https://account.2bgioielli.it
After signing in, the Customer will receive a code by email and will be able to view orders that are eligible for a return request. Return requests can be submitted for orders that have already been delivered and are still within the applicable return period.
Alternatively, if assistance is required, the Customer may contact 2B Gioielli at:
or:
stating the order number and the Products to be returned.
Using email does not limit the Consumer's right to exercise withdrawal through the online function available on the Website.
18. Return conditions
Products must be returned intact and complete with their original packaging, warranties, manuals, tags, accessories, protective elements, seals and included documentation, where applicable.
The Customer may examine the Product with the normal care necessary to establish its nature, characteristics and operation.
The Customer is responsible for any reduction in the Product's value caused by handling beyond what is necessary to establish the nature, characteristics and operation of the goods.
2B Gioielli reserves the right to reduce the refund if a returned Product shows signs of use, scratches, damage, alterations, missing parts, damaged packaging or a reduction in value attributable to unnecessary handling.
19. Products excluded from the right of withdrawal
The following are excluded from the right of withdrawal, within the limits permitted by law:
personalised Products;
engraved Products;
made-to-measure Products;
Products ordered according to the Customer's specific requirements;
sealed Products that are not suitable for return for health-protection or hygiene reasons if opened after delivery;
gift vouchers or gift cards, within the limits permitted by law and their applicable terms;
other Products excluded by applicable law.
Promotional items may be returned under the Returns and Refund Policy unless they fall within one of the exclusions above.
20. Return shipping costs
Except in the case of a defective, incorrect or non-conforming Product, return shipping costs are borne by the Customer.
The Customer may arrange the return shipment independently, preferably using a tracked and insured service, especially for Products worth more than €50.00.
Returns from Italy
For returns from Italy, 2B Gioielli may offer, where available, an express-courier collection service at a cost of €9.90.
In this case, the courier will collect the parcel from the agreed address and return it to 2B Gioielli. The cost of the service may be deducted from the refund, where applicable.
Alternatively, the Customer may arrange the return shipment independently using a tracked and preferably insured service.
Returns from outside Italy
For returns from countries other than Italy, the Customer must arrange and pay for the return shipment using a tracked and preferably insured service.
The €9.90 express-courier collection service is available only for returns from Italy and does not apply to returns sent from abroad.
Before sending a return from abroad, the Customer is invited to wait for instructions from 2B Gioielli. International shipping costs may vary depending on the country of origin, courier, value of the Product and any shipment insurance.
2B Gioielli cannot be responsible for parcels lost or damaged during return transport arranged directly by the Customer, without prejudice to any mandatory consumer rights under applicable law.
21. Refund in the event of withdrawal or return
Where the right of withdrawal is exercised within the statutory period, 2B Gioielli will refund the payments received from the Consumer, including any standard delivery charges paid when the purchase was made, without undue delay and in any event within the time limits required by applicable law.
2B Gioielli may withhold the refund until the goods are received or until the Consumer has provided proof that they have been sent back.
The refund will be made using the same payment method used for the purchase, unless otherwise agreed or technically impossible.
For cash-on-delivery payments, the refund may be made by bank transfer; in this case the Customer must provide the necessary bank details.
Any additional costs resulting from the Customer choosing a delivery method other than the least expensive standard delivery offered by the Website will not be refunded.
The cost of the return collection service, where requested by the Customer and applicable, may be deducted from the refund.
After the refund is approved, actual crediting times may vary depending on the payment method, bank or provider.
22. Exchanges
A Product exchange is possible only subject to availability.
If the requested replacement Product is unavailable, 2B Gioielli may offer an alternative or issue a refund as described above.
Any price difference between the returned Product and the replacement Product will be settled before shipment or collection.
23. Damaged, defective, incorrect or non-conforming Products
If a Product is damaged, defective, incorrect or does not conform to the order, the Customer is invited to contact 2B Gioielli promptly at info@2bgioielli.it or resi@2bgioielli.it, stating the order number and, where possible, attaching photographs of the Product, packaging and shipping label.
2B Gioielli will assess the report and provide instructions for handling the case in accordance with the rights provided for by applicable law.
24. Legal guarantee of conformity
All Products sold to Consumers through the Website are covered by the legal guarantee of conformity provided for by the Italian Consumer Code.
The legal guarantee protects the Consumer in the event of a lack of conformity existing at the time of delivery and becoming apparent within the period provided for by law.
For new goods, the legal guarantee lasts 2 years from delivery of the goods.
In the event of a lack of conformity, the Consumer is entitled to the remedies provided for by applicable law, including, where possible, bringing the goods into conformity through repair or replacement or, in the cases provided for, a price reduction or termination of the contract.
To make use of the legal guarantee, the Consumer may contact 2B Gioielli at info@2bgioielli.it or by phone at +39 06 55383045, stating the order number, describing the defect and, where possible, providing photographs or other useful documentation.
The legal guarantee applies only to Consumers. Purchases made by Professionals are subject to the warranties provided for by the Italian Civil Code.
25. Manufacturer commercial warranties
Some Products may benefit from commercial warranties offered by the manufacturer or distributor.
Manufacturer commercial warranties are in addition to the legal guarantee of conformity and do not replace, limit or prejudice the Consumer's statutory rights.
The conditions, duration and activation procedures of commercial warranties may vary depending on the brand and Product.
26. Misuse of the returns and ordering service
2B Gioielli reserves the right to refuse subsequent orders, restrict account operation, request additional checks or take protective measures in the event of abusive or fraudulent behaviour, conduct contrary to law or conduct that does not comply with these Terms.
Examples of abusive conduct may include:
repeated orders using false or incomplete information;
improper or fraudulent use of payment methods;
suspicious requests to change shipping addresses;
repeated unjustified returns incompatible with proper use of the service;
returning Products that have been altered, damaged or are different from those shipped;
attempts to exploit technical errors, abnormal promotions or clearly incorrect prices.
Legitimate exercise of the Consumer's right of withdrawal does not constitute misuse.
27. Customer responsibility
The Customer is responsible for the accuracy of the information provided when placing an order, including personal details, shipping address, tax information, phone number and email address.
The Customer is also responsible for safeguarding account credentials and using the Website correctly.
2B Gioielli is not responsible for delays, failed deliveries, tax errors or other problems resulting from incorrect, incomplete or outdated information supplied by the Customer.
28. Intellectual property
All content on the Website, including text, images, photographs, graphics, logos, trademarks, layouts, descriptions, visual elements and editorial content, is protected by intellectual and industrial property laws.
Manufacturers' trademarks displayed on the Website belong to their respective owners and are used solely to identify the Products sold.
Unauthorised reproduction, distribution, modification, copying, publication or use of Website content is prohibited.
29. Links to third-party websites
The Website may contain links to websites, platforms, tools or services operated by third parties.
2B Gioielli has no control over such websites or services and is not responsible for their content, terms, policies, security, availability or operation.
Access to third-party websites or services is at the User's own responsibility.
30. Privacy and personal-data processing
Personal data is processed as described in the Privacy Policy available on the Website.
Users are invited to read the Privacy Policy carefully before using the Website or making a purchase.
31. Website security
2B Gioielli takes reasonable measures to ensure the proper operation and security of the Website.
However, it cannot guarantee that the Website will always be available or free from errors, interruptions, viruses, vulnerabilities or malfunctions.
The Owner may temporarily suspend access to the Website for maintenance, updates, technical problems, security requirements or force majeure.
32. Limitation of liability
To the extent permitted by law, 2B Gioielli is not responsible for indirect damage, commercial losses, loss of profits, loss of opportunities, service interruptions or damage arising from events not attributable to the Seller.
Nothing in these Terms limits or excludes any mandatory rights granted to Consumers under applicable law.
If an order cannot be fulfilled for reasons attributable to 2B Gioielli, the Customer will be entitled to a refund of any amounts paid, without prejudice to any further mandatory rights provided by law.
33. Force majeure
2B Gioielli is not responsible for delays or failure to perform its obligations caused by force majeure or events outside its reasonable control.
Examples include natural disasters, fires, floods, earthquakes, epidemics, strikes, transport blockages, wars, terrorist acts, power or IT outages, network failures, unavailability of third-party services, cyberattacks, measures adopted by authorities or other unforeseeable events.
Performance of the obligations will be suspended for the period during which the force majeure event continues.
34. Changes to the Terms and Conditions
2B Gioielli reserves the right to amend or update these Terms and Conditions at any time.
Changes will apply to orders placed after the updated version is published on the Website.
Customers are invited to review the Terms and Conditions periodically.
35. Invalidity of individual provisions
If any provision of these Terms and Conditions is found to be null, invalid or ineffective, that provision will be treated as severable and will not affect the validity of the remaining provisions.
36. Alternative dispute resolution
For disputes relating to online purchases, Consumers may use any competent alternative dispute resolution bodies in accordance with applicable law, without prejudice to the right to bring proceedings before the competent courts.
37. Applicable law and jurisdiction
These Terms and Conditions are governed by Italian law.
For disputes with Customers who are not Consumers, the court of the place where the Owner has its registered office shall have exclusive jurisdiction, unless mandatory law provides otherwise.
For disputes with Consumer Customers, the court of the Consumer's place of residence or domicile, where located in Italy, shall have jurisdiction, unless mandatory law provides otherwise.
38. Contact details
For any questions about these Terms and Conditions, orders, Products, payments, shipping, returns or warranties, please contact us:
2B Gioielli – Bussi Preziosi s.n.c.
Piazza Enrico Fermi 20/21
00146 Rome (RM), Italy
Phone: +39 06 55383045
Email: info@2bgioielli.it
Returns email: resi@2bgioielli.it
Certified email (PEC): info@pec.bussipreziosi.com